AN ANALYSIS OF THE IMPACT OF E-BANKING ON THE BANKING INDUSTRY IN KOGI STATE
(A CASE STUDY OF SOME SELECTED COMMERCIAL BANKS IN LOKOJA)
NUMBERS PAGES: 59 RESEARCH TYPE:- PROJECT AMOUNT :- ₦2500
DOWNLOAD PROJECT
ABSTRACT
This project was carried out to investigate the analysis of the impact of e-banking on the banking industry in Kogi State (A case study of some selected commercial banks in Lokoja which includes; first bank, UBA and Union Bank) e-banking is now being used in creating niche in the banking industry. It has become the major sources of attracting new customers and retaining the existing ones through satisfaction of their ever-increasing appetite for solution to their banking problems. The method used in collecting relevant data concerning this study is majorly through the primary sources which include administration of questionnaire and personal interview with some of the bank staff. From the research carried out, it was discovered that e-banking improve bankers customers relationship and also help the customers to enjoy banking services at the comfort of their home. It was also discovered that e-banking has increased the level of productivities of the bank. The study also shows that banks have to be computerized in order to make their services effective. The researcher also recommended in the study among others that banks should computerize their banking system not even minding how much it will cost them because that will help in improving their services to their customers. Also, that personnel should be re-trained in order to get acquainted with the use of computers which will help them to avoid poor banking services and they will be able to compete with others in the banking industry.
TABLE OF CONTENTS
TITLE PAGE .. .. .. .. .. .. .. i
APPROVAL PAGE .. .. .. .. . .. ii
DEDICATION .. .. .. .. .. .. .. iii
ACKNOWLEDGEMENT .. .. .. .. .. iv
ABSTRACT .. .. .. .. .. .. .. .. v
TABLE OF CONTENTS .. .. .. .. .. vi
CHAPTER ONE: INTRODUCTION
- BACKGROUND OF THE STUDY . . . . 1
- STATEMENT OF THE PROBLEM . . . . 2
- OBJECTIVES OF THE STUDY . . . . 5
- RESEARCH HYPOTHESIS . . . . . 7
- SIGNIFICANCE OF THE STUDY . . . . 6
- SCOPE OF THE STUDY . . . . . 8
- LIMITATIONS AND CONSTRAINTS OF THE STUDY . 9
- DEFINITION OF TERMS . . . . . 10
CHAPTER TWO: LITERATURE REVIEW
2.1 E-BANKING . . . . . . . 13
2.2 THE CONCEPT OF COMPUTER . . . . 15
2.3 COMPUTER NETWORK SERVE AVAILABLE TO BANK 17
2.4 SOME ACCOUNTING MACHINES IN BANK AND
THEIR USE . . . . . . . 19
2.5 EFFECT OF COMPUTERIZATION OF BANKING
ACTIVITIES ON PERSONNEL PERFORMANCE . 21
2.6 COMPUTER ABUSE IN BANKING INDUSTRY . . 23
2.7 COMPUTER AND FRAUD CONTROL . . . 27
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 RESEARCH DESIGN . . . . . . 32
3.2 AREA OF THE STUDY . . . . . 33
3.3 POPULATION OF THE STUDY . . . . 34
3.4 SAMPLE OF THE STUDY . . . . . 34
3.5 METHOD OF DATA COLLECTION . . . 35
3.6 ADMINISTRATION AND RETRIEVAL OF INSTRUMENT 35
3.7 PROBLEMS OF METHODOLOGY . . . . 36
3.8 METHOD OF DATA ANALYSIS . . . . 37
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 PRESENTATION AND ANALYSIS OF DATA . . 41
4.2 TEST OF HYPOTHESIS . . . . . 50
4.3 DISCUSSION OF FINDINGS . . . . . 56
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 SUMMARY OF FINDINGS . . .. . . 59
5.2 CONCLUSION . . . . . . . 60
5.3 RECOMMENDATIONS . . . . . 61
BIBLIOGRAPHY/REFERENCE
APPENDIX
One thought on “AN ANALYSIS OF THE IMPACT OF E-BANKING ON THE BANKING INDUSTRY IN KOGI STATE (A CASE STUDY OF SOME SELECTED COMMERCIAL BANKS IN LOKOJA)”