THE IMPACT OF CHANGE MANAGEMENT IN NIGERIAN BANKING INDUSTRY
(A STUDY OF UNITED BANK FOR AFRICA (UBA) STATION ROAD, ENUGU)
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ABSTRACT
The research topic of this study is the impact of change management in Nigerian Banking Industry, A study of United Bank for Africa (UBA) station Road, Enugu. The research was a descriptive research, the researcher made use of primary sources and secondary sources of data. The primary sources of data was obtained through questionnaire and oral interview while secondary sources was sourced through texts books ,journals and magazines The population of the study was seventy seven (77) employees. The sample size was 77 employees of the bank. The finding revealed among others that change management results to quality services. The researcher recommended among others that management should ensure effective communication link between management and workers before any change process is embarked upon to attract co-operation from workers.
TABLE OF CONTENTS
Title page – – – – – – – – i
Certification page – – – – – – – – ii
Dedication – – – – – – – – – iii
Acknowledgement – – – – – – – iv
Table of content – – – – – – – – v
Abstract – – – – – – – – – vi
CHAPTER ONE: INTRODUCTION
1.1 Background of the study – – – – – – 1
1.2 Statement of the problems – – – – – 3
1.3 Objective of the study – – – – – – 4
1.4 Research Question – – – – – – – 4
1.5 Research Hypothesis – – – – – – 4
1.6 Significance of study – – – – – 5
1.7 Scope and limitation of the study – – – – 5
Reference – – – – – – – – 7
CHAPTER TWO
2.0 REVIEW RELATED LITERATURE
2.1 Theoretical frame work – – – – – – 8
2.1.2 The Psychology of Change – – – – – 12
2.2 Historical Background – – – – – – 12
2.3 Current literatures on theories postulated above – – 13
2.3.1 Definition of Change Management – – – – 13
2.3.2 Types of planned change – – – – – – 16
2.3.3 Change Management Theories – – – – – 20
2.3.4 Model of Organization Change – – – – – 24
2.3.5 How do you manage change – – – – – 29
2.3.9 Summary – – – – – – – – 37
Reference – – – – – – – 38
CHAPTER THREE: RESEARCH METHODOLOGY INTRODUCTION
3.1 The Research Design – – – – – – 39
3.2 Sources of Data – – – – – – – 39
3.2.1 Primary Source of Data – – – – – – 39
3.2.2. Secondary source of Data – – – – – – 40
3.3 Population of the study – – – – – – 40
3.4 Determination of sample size – – – – – 40
3.5 Sampling method – – – – – – – 40
3.6 Method of Data Analysis – – – – – 41
Reference – – – – – – – – 42
CHAPTER FOUR:
4.1 Data Presentation and Analysis – – – – 43
Introduction
4.2 Analysis of the population of the respondents – – 43
4.3 Analysis of Data – – – – – – – 46
4.4 Hypothesis testing – – – – – – – 54
4.5 Statement of Hypothesis Rules – – – – – 55
4.6 Analysis of Findings – – – – – – 61
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Summary of findings – – – – – 62
5.2 Conclusion – – – – – – – – 63
5.3 Recommendation – – – – – – – 64
Bibliography – – – – – – – 66
Appendix 1 – – – – – – – – 68
Appendix II – – – – – – – – 69
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