HUMAN RESORUCE MANAGEMENT IN THE HOTEL AND CATERING INDUSTRY.
(A CASE STUDY OF ROYAL PALACE HOTEL ENUGU)
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ABSTRACT
The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks, journals, magazines and Libraries.
The research design for the study was the survey research. The population of the study was 82 employees of the establishment. The sample size of the study was 63 employees derived using the Yaro Yamani formula for the determination of sample size. A total number of 63 questionnaires were distributed and returned thereby having a hundred percent return rate. The researcher used sample percentage and chi-square as statistical tool for the analysis.
The study revealed that the majority of the workers in this establishment are ignorant on pay determination method which shows that management does not involve workers in the machinery or the mechanics of payment determination. The workers role is reduced to that of a rigid adherence to rules and regulations.
The researcher recommended among others that broad personnel policy study be embraced by employers in the hotel industry.
TABLE OF CONTENTS
Title Page i
Certification ii
Dedication iii
Acknowledgment iv
Table of Contents v
List of Tables vi
Abstract vii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Objectives of the Study 5
1.4 Research questions 6
1.5 Research Hypothesis 6
1.6 Significance of the study 7
1.7 Scope and limitations of the study 8
1.8 definition of special terms 8
Reference 10
CHAPTER TWO
2.0 Review of related literature 11
2.1 Theoretical framework for the study 11
Over of Human Resources Management
2.2 Historical background 13
2.2.1 Motivation 13
2.2.2 Reward System 15
2.2.3 Wages and salaries 16
2.2.4 Incentives 17
2.2.5 Fringe benefits 18
2.2.6 Industrial relations 19
2.3 Current literature on theories postulated 21
2.3.1 Maslow‟s need hierarchy theory 21
2.3.2 Expectancy theory of motivation 22
2.3.3 Herzberg‟s Motivation – hygiene 23
References 26
CHAPTER THREE
3.0 Research Methodology 28
3.1 Research design 28
3.2 Sources of data 29
3.2.1 Primary data 29
3.2.2 Secondary data 29
3.3 The population of the study 29
3.4 Sample design and determination of sample size 30
3.5 Methods of data collection 31
3.5.1 Questionnaire design, distribution and collection of responses 32
3.5.2 Secondary methods of data collection of responses 32
3.6 Method of data presentation and analysis 32
Reference 34
CHAPTER FOUR
4.0 Data presentation and analysis 35
4.1 Date presentation 35
4.1.2 Demographic Characteristics 35
4.1.3 Presentation According to Key Research Question 36
4.2 Analysis and testing of the hypotheses 39
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendations 47
5.1 Summary of finding 47
5.2 Conclusions 50
5.3 Recommendation 51
Bibliography Appendix: Questionnaire
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